Insurance Carrier Contact Information

  • We value each of our district’s 10,000+ employees and strive to provide effective and timely service. Much of the information you may need is available online, 24 hours a day. We encourage you to take advantage of the information and forms provided on this site. If you are unable to find the answer to your question(s) online, please contact the assigned staff member, providing your name, social security number (if research is required), contact information and the nature of your request.

    Provider List 

    Assurity Cancer (Prior to 1/1/2012)
    Toll-Free Number: (866) 286-7337
    Wellness Claims:(888) 358-8808 ext.23
    Group Number: A009

    Allstate Cancer (Previous - ended 12/31/2020)
    Customer Care Center Number: (800) 521-3535
    Claims Fax Number: (866) 424-8482

    Critical Illness With and Without Cancer Plan (Current as of 1/1/2016)
    Customer Service Number: (800) 433-3036 

    Manhattan Life/Bay Bridge Administrators, LLC;  Cancer (Current as of 1/1/2021)
    Customer Care Center Number: (800) 845-7519
    Claims Fax Number: (512) 275-9530 

    Contact Appropriate Carrier 
    Dental/Direct Reimbursement
    Benefit Plan Services
    Customer Service Number: (336) 889-2003 
    Dental/Ameritas Dental Plan
    Confidential Phone Number: (800) 487-5553 

    Disability/Short Term Disability Plan
    OneAmerica / AUL Life
    Customer Service Number: (800) 553-5318
    Claims Number:  (855) 517-6365
    Claims Fax Number: (844) 287-9499
    Disability Claims Email:
    Address:  AUL/OneAmerica

                   PO Box 7003

                   Indianapolis, IN  46207

    Flexible Spending Accounts
    Flexible Benefit Administrators (NEW)
    Toll-free:(800) 437-3539
    Phone:(757) 340-4567
    Fax :(757) 431-1155
    Address: 2875 Sabre Street, Suite 300
    Post Office Box 8188
    Virginia Beach, VA 23450

    Employee ID is the social security number with no dashes/spaces

    The employer ID # is FBAGUIL.


    NC State Health Plan Insurance
    Blue Cross Blue Shield State of NC
    Customer Service Number: (888) 234-2416 
    Group Number: 14170742
    Prescription Questions: (888)321-3124
    NC Health Smart: (800)817-7044
    Eligibility and Enrollment Support Center: (855)859-0966
    To Enroll or Make Changes Website: 

    Hospital Indemnity (voluntary) (Current as of 1/1/2020)
    Customer Service Number: (800) 433-3036 

    Hospital Indemnity (voluntary) (Prior to 2016)
    Professional Insurance Company (PIC) 
    Customer Service Number: (800) 289-1122

    Legal and Identity Theft Protection
    Pre-Paid Legal Services
    Group No. 121660
    Customer Service Number: (800) 654-7757 

    Life Insurance (Whole) (Current as of 1/1/2023)
    Mass Mutual Life Insurance
    Customer Service Number: (844) 975-7522, Option 1  

    Life Insurance (Whole) (Previous - ended 12/31/2021)
    Texas Life Insurance Company
    Customer Service Number: (800) 283-9233 , Prompt #3

    Life Insurance (Term) (Current - as of 1/1/2022)
    The Standard Insurance Company
    Customer Service Number: (800) 628-8600

    Life Insurance (Term) (Previous - ended 12/31/2021)
    Metropolitan Life Insurance
    Customer Service Number: (800) 638-6420  |  MetLife Grief Counseling Info Sheet
    Funeral Discount & Planning Services: or Call 1-866-853-0954

    Pet Insurance:
    Customer Service Number: (800) 540-2016

    Vision Insurance:
    Superior Vision by MetLife -  Effective 01/01/2023
    Customer Service Number: (833) 393-5433; Provider Number (877) 235-5317
    GCS Group Number: 243431

    Medicare and Medical Programs
    US Government
    Prescription Drugs
    Customer Phone Number: (888) 321-3124 
    State of North Carolina
    Customer Service Number: (919) 814-4590
    Social Security
    US Social Security Administration 
    Customer Service Number: (336) 854-1809
    State Employees Credit Union
    Customer Service Number: (888) 732-8562
    401(k) Plan
    Prudential Retirement
    Customer Service Number: (866) 627-5267
    403(b) Plan
    TCG Administrators
    TCG Customer Service Number: (800) 943-9179
    TCG  Website:   TCG 403(b) ;  Or click here: Guilford County Schools TCG Webpage 

    457(b) Plan
    Prudential Retirement
    Customer Service Number: (866) 627-5267

    FLEX BENEFITS, Mark III Customer Care Call Center Contact Number : (844) 774-6432

         Flex Benefits Forms, Resources and Policy Information Link:  Forms, Resources, Policy Information